FAQ

Baxton Studio specializes in contemporary furniture designed to elevate your living space. Our collection includes bookshelves & bookcases, chairs, dining chairs & benches, end & side tables, and storage furniture – all crafted with quality materials and thoughtful design.

Our furniture features clean lines, functional designs, and modern aesthetics that blend seamlessly with various interior styles from mid-century modern to contemporary minimalist. We focus on pieces that combine form and function to become part of your home’s story.

Every Baxton Studio piece undergoes careful inspection before shipping to ensure it meets our exacting standards. We use premium materials and craftsmanship to create furniture that’s both beautiful and durable.

Yes, all furniture requiring assembly comes with clear, step-by-step instructions. Most of our pieces are designed for straightforward assembly with common household tools.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is never stored on our servers.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if your request reaches us before shipment.

We ship globally, excluding some Asian and remote regions. During checkout, you can enter your address to confirm whether we deliver to your location.

We offer two shipping options:
1. Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing (1-2 business days).
2. Free Shipping: Available for orders over $50 via EMS, arriving within 15-25 business days after processing.

All orders are processed within 1-2 business days before shipping. You’ll receive tracking information as soon as your order ships from our California workshop.

Yes! You’ll receive tracking information via email once your order ships. Our customer service team also monitors all shipments and is available to assist if you have any questions about your delivery.

While we take every precaution to ensure safe delivery, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.

We offer a 15-day return policy from the delivery date. If any item doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return. Items must be in original condition with all packaging materials.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.

Once we receive your returned item, refunds are processed within 5-7 business days. The timing of the credit appearing in your account depends on your financial institution.

Our design-savvy customer service team is available via email at [email protected]. We typically respond within 24-48 hours.

Our customer service team operates Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be responded to on the next business day.

Our headquarters and workshop are located at 1508 Park Street, Pleasanton, US 94566. Please note this is not a retail location – we operate exclusively online at furniturestrendy.com.