At Baxton Studio Store, we take pride in crafting contemporary furniture that elevates your living space. We understand that sometimes a piece may not perfectly fit your vision, which is why we offer a straightforward returns and exchanges process for your convenience.

Quick Summary:

  • Return Window: 15 days from delivery date
  • Return Conditions: Unused, in original packaging with all tags
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return
  • Non-Returnable Items: Custom or made-to-order furniture pieces

Our Return Policy

We want you to be completely satisfied with your contemporary furniture purchase. If for any reason you’re not happy with your bookshelf, dining chair, or other furniture piece, you may return it within 15 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging with all tags attached
  • You must have the original proof of purchase

Non-Returnable Items

Certain items cannot be returned due to their custom nature:

  • Made-to-order furniture pieces
  • Customized items (special finishes, sizes, or fabrics)
  • Items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your furniture:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • The item(s) you wish to return or exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Carefully repackage the item in its original packaging with all protective materials.
  4. Ship Your Return: Use the shipping label we provide (return shipping costs will be deducted from your refund unless the return is due to our error).
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request: [Your Order Number] Dear Baxton Studio Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for [Product Name]] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is unused, in original packaging with all tags attached. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we will process your refund. Please note:

  • Refunds will be issued to the original payment method
  • Credit card refunds typically appear within 5-7 business days after processing
  • Original shipping fees are non-refundable (unless the return is due to our error)
  • A restocking fee may apply for large furniture items (10% of item value)

Exchanges

If you need to exchange an item for a different size or style:

  1. Follow the standard return process above
  2. In your email, specify the replacement item you’d like
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your furniture arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Important Note: For international returns (outside the U.S.), customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and purchasing shipping insurance.

Contact Us

For any questions about our returns policy or to initiate a return, please contact our customer service team:

Email: [email protected]
Mail: Baxton Studio Store, 1508 Park Street, Pleasanton, US 94566

We appreciate your trust in Baxton Studio Store for your contemporary furniture needs. Our returns policy reflects our commitment to your satisfaction, just as our furniture reflects our commitment to quality design and craftsmanship.