At Baxton Studio Store, we combine contemporary design with exceptional service. Our shipping and returns policies are designed to provide you with a seamless experience from checkout to delivery and beyond.

Shipping Information

We ship globally (excluding some Asian regions and remote areas) using premium carriers to ensure your contemporary furniture arrives safely and on time.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after processing)

Order Processing: All orders are processed within 1-2 business days. You’ll receive tracking information via email once your contemporary furniture ships.

Note: Delivery times may vary during peak seasons or due to circumstances beyond our control. International shipments may be subject to customs delays.

Our Hassle-Free Returns Policy

We stand behind our modern furniture designs. If your item doesn’t meet your expectations, you may return it within 15 days of delivery.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Non-Returnable Items

Due to their custom nature, we cannot accept returns for:

  • Made-to-order furniture pieces
  • Customized items (special finishes, sizes, or fabrics)
  • Items marked as “final sale”

How to Return an Item

Follow these simple steps to return your contemporary furniture:

  1. Contact Us: Email [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Wait for Approval: We’ll review your request and send return instructions within 2 business days
  3. Package Your Item: Carefully repackage in original packaging with all protective materials
  4. Ship Your Return: Use the provided shipping label (return shipping costs deducted from refund unless return is our error)
  5. Confirmation: We’ll process your refund or exchange after inspection

Refund Information

Once we receive and inspect your return (typically within 5 business days):

  • Refunds are issued to your original payment method
  • Credit card refunds appear within 5-7 business days after processing
  • Original shipping fees are non-refundable (unless return is due to our error)
  • A 10% restocking fee may apply for large furniture items

Exchanges

To exchange for a different size or style:

  1. Follow the standard return process above
  2. Specify your replacement item in your email
  3. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your furniture arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For returns outside the U.S.:

  • Customers are responsible for return shipping costs and any customs duties/taxes
  • We recommend using trackable shipping with insurance

Contact Us

For questions about shipping or returns:

  • Email: [email protected]
  • Mail: Baxton Studio Store, 1508 Park Street, Pleasanton, US 94566

Thank you for choosing Baxton Studio Store for your contemporary furniture needs. Our policies reflect our commitment to your satisfaction, just as our designs reflect our commitment to quality craftsmanship.